Sneaky Tricks Insurance Adjusters Use in Product Defect Injury Claims (And How to Outsmart Them)

When a product is defective and causes injury a defective appliance, dangerous toy, a malfunctioning medical device, or a defective auto part, for example a responsible manufacturer (or their insurance carrier) is supposed to pay what’s fair to make the injured person whole. The sad fact is, product liability insurance adjusters are not there to help injured consumers, unlike our attorneys who are trained to do just that.

Product defect injury claims can be complex and high value which makes these types of injuries an area that insurers are more likely to manipulate. This guide exposes the dirty little secret insurers play in product defect injury claims and what you can do to protect your rights, health and financial future.

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    Insurance Adjuster Tactics in Product Defect Claims

    Product defect injury claims can be complex and high value which makes these types of injuries an area that insurers are more likely to manipulate. This book exposes the dirty little secret insurers play in product defect injury claims and what you can do to protect your rights, health and financial future.

    What is a Product Defect Injury Claim?
    Product Liability Claim for Defective Product Injury A defective product injury claim occurs when a person is injured as a result of a defective or unreasonably dangerous product. Generally, these are claims for product liability, which subjects manufacturers, suppliers, vendors and in even instances, designers to legal( criminal) liability if an individual is injured due to the following:

    Design Flaws (error in the plan for the product)

    Made errors in production (defects in the production process)

    Marketing issues (lack of warning, mislabeling, or no directions)

    Not only can such claims result in massive settlements (and occasionally even class action lawsuits), insurance adjusters will be fighting back with every bit of ferocity they can muster.

    Denying the Product Was Defective

    One of the initial strategies is straight-up denial. The adjuster may claim:

    The product wasn’t defective

    You misused the product

    The product worked “as intended”

    If there is no proof that the product caused your injury, they may attempt to shield liability before you are even given a chance to collect evidence.

    How to Protect Yourself

    Save the article in its post-accident state.

    Photograph or videotape the product and your injuries.

    Save packaging, instructions and receipts.

    Partner with a product liability lawyer who has the resources to obtain a specialist opinion as to the defect.

    Shifting Blame to the Consumer

    Adjusters usually love to lay on you, the injured party. They may claim:

    You did not use the product as directed

    That you did not heed a safety warning or instruction

    If you make changes to the product or dismantle it

    This gambit takes advantage of the states’ comparative negligence laws, which reduce the payout to anyone who is partially at blame for an injury.

    How to Protect Yourself

    Record specifically how the product was used.

    Retain all warning labels, manuals, and materials.

    Do not confess or speculate about what happened.

    OUR CLIENTS ALWAYS COME FIRST

    OUR CLIENTS ALWAYS COME FIRST

    The Severity of Your Injuries is in Dispute

    Even when liability is clear, adjusters will try to minimize your injuries by saying :

    Your injuries aren’t that serious

    You were treated with excessive force or were treated when you should not have been treated

    You had pre-existing conditions

    They want to reduce the “value” of your claim by limiting your medical expenses and pain and suffering.

    How to Protect Yourself

    Get medical help as soon as the attacks occurred.

    Comply with your agreed-upon course of treatment, and do not miss any follow-up appointments.

    Record symptoms, treatments and limitations in detail.

    Time will be your friend Take pictures of the injuries over time.

    Alleging Product Was Changed or Spoiled

    Moreover, if the faulty product sustains damage after the accident, adjusters could argue that it was altered or damaged after the fact, which can make it a challenge to show that it was already defective at the time of the injury.

    How to Protect Yourself

    Do not throw away or repair the product.

    Splint it, wrap it, and don't cause further trauma to it.

    Take lots of detailed photos.

    Get an expert to appraise the condition of product right away.

    Delaying the Investigation

    Delays themselves can be a weapon to try to drain your capacity to pursue your rights through the courts or to encourage you to settle for less, or to miss out on legal opportunities altogether. They might say:

    “We’re waiting for documents from the manufacturer.”

    “We’re still analyzing the product.”

    “We need more of the medical records before we go forward.”

    Delay benefits the insurance company by stretching out large payouts and pressuring you to take lowball offers.

    How to Protect Yourself

    Document all exchanges in a claims diary.

    Establish deadlines, then follow up in writing.

    Don’t let them stretch the claim past the statute of limitations in your state.

    Work with a lawyer to insist on progress with the process.

    Offering a Quick, Low Settlement

    If the insurer believes that you are in financial difficulty, the adjuster may be willing to extend advance payment for your case but at a steep discount to its actual value.

    And the usual implication is that when you agree, you’re waiving your right to any yet-to-be-determined compensation.

    They may say:

    “We’re giving you this to get you to the other side.”

    “You’re never going to get a better offer.”

    “This is an average payout for these injuries.”

    How to Protect Yourself

    Don’t settle until you know the total amount of compensation you are going to need.

    Have your claim reviewed by an experienced product liability lawyer.

    Make sure to factor in all possible future damages into your demand (such as, valuables surgeries or treatment, rehab, emotional pain, missed wages).

    Lying to You on Legal Rights

    Adjusters are not lawyers and even if they were, they’re not your lawyers. But that won’t prevent them from weighing in with

    comments such as:

    "You have no standing."

    “The maker is not responsible for injury of this kind.”

    “You can’t sue a foreign manufacturer.”

    “Your injury is not a covered endorsable under the warranty.”

    These sentences are meant to make you feel confused or startled to the point where you just leave.

    How to Protect Yourself

    Opt to get your legal advice from an insurance company.’

    Speak with a product liability lawyer who knows your rights.

    Cross-check any assertion the adjuster advances with a reputable legal authority.

    We offer free consultations

    We offer free consultations

    Why Do You Need a Product Liability Lawyer

    Products liability cases are high profile and very technical. In order to demonstrate that a product was unsafe, defectively designed or defectively manufactured, the plaintiff needs:

    Evidence

    Expert testimony

    Detailed evidence preservation

    Understanding of both federal and state liability laws

    A know-how of combating corporate insurance and defense counsel

    An experienced personal injury lawyer can:

    Root cause analysis of the defect.

    Keep engineering and safety professionals on staff

    A Product Liability Lawyer will take care of all communications with insurers and manufacturers safeguarding your fullest recovery in a settlement or an award at trial.

    If you have been injured by a poorly designed product, be aware the corporate insurance defense team will fight tooth and nail to keep from paying what you deserve. They will drag everything out, play the blame game and make a lowball offer to minimize what they have to pay. But, hey, you don’t have to face these threats alone.

    Note: This guide is for informational purposes only and does not constitute legal advice.

    FOUNDER & TRIAL ATTORNEY

    Meet Shawn Mangoli

    “Shawn Mangoli, the founder of Beverly Hills Injury Firm, is a distinguished trial attorney specializing in personal injury law. With a decade of experience in civil litigation, Shawn has successfully championed the rights of those injured due to negligence, securing numerous multi-million-dollar settlements and verdicts. Recognized consistently by Super Lawyers and a respected member of the Consumer Attorneys Association of Los Angeles and American Attorneys for Justice, Shawn’s commitment to justice is profound and unwavering.”

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